Draft — pending legal review. This document is a starting template, not legal advice. Have counsel review and adapt it to your jurisdiction and processing activities before launch, then remove this notice.

Terms of service

Last updated: 10 August 2026

These terms govern your use of Chanova Labs's websites and products. By creating an account or using a product, you agree to them. If you are agreeing on behalf of an organisation, you confirm you are authorised to bind that organisation.

1. Accounts

You are responsible for the accuracy of your account details and for activity under your account
You must keep credentials confidential and tell us promptly if you suspect unauthorised access
Accounts are for identified users; do not share a single login across a team

2. Acceptable use

You agree not to:

Break the law, infringe intellectual property, or violate someone else's privacy
Attempt to access data or accounts that are not yours
Interfere with, overload, or reverse engineer the service
Resell or white-label the service without a written agreement
Upload malware, or content that is unlawful or abusive

3. Your content

You keep ownership of everything you upload or create. You grant us only the licence necessary to host, process, back up, and display that content in order to operate the service for you. We do not use your content to train models for other customers.

4. AI-generated output

Several products generate content from your prompts. Generated output is provided as-is: it may be inaccurate, and similar prompts may produce similar results for other users. You are responsible for reviewing output before relying on it or publishing it, and for confirming your intended use is lawful in your jurisdiction.

5. Plans, billing, and cancellation

Paid plans renew automatically until cancelled
Fees are charged in advance and are non-refundable except where required by law
Cancelling stops future renewals; access continues to the end of the paid period
We will give reasonable notice before a price change affecting your plan

6. Availability

We work to keep the service available, but it is provided without an uptime guarantee unless a specific service level is agreed in a separate enterprise agreement. We may perform maintenance and will avoid disruptive windows where practical.

7. Suspension and termination

We may suspend or terminate access for a material breach of these terms, for non-payment, or where required by law. Where circumstances allow, we will give notice and an opportunity to fix the problem. You may close your account at any time and export your data before doing so.

8. Warranties and liability

The service is provided “as is” without implied warranties to the extent permitted by law. To the maximum extent permitted, our aggregate liability arising from the service is limited to the fees you paid in the twelve months before the claim, and we are not liable for indirect or consequential loss, including lost profits or lost data.

9. Services engagements

Consulting and development work is governed by a separate signed agreement and statement of work. Where that agreement conflicts with these terms, that agreement takes precedence for the work it covers.

10. Changes to these terms

We may update these terms. For material changes we will update the date above and notify account holders by email before the change takes effect. Continued use after that date constitutes acceptance.

11. Contact

Questions about these terms: sales@chanovalabs.com.